Login issues due to Auth0

Incident Report for Hakkiri

Postmortem

Auth0 ran into issues in US-east-1. This turned into a major outage for Auth0 which prevented login to Hakkiri.

Posted Apr 20, 2021 - 17:57 EDT

Resolved

We are closing this incident based on Auth0's updated status. All systems are operating normally.

Posted Apr 20, 2021 - 17:55 EDT

Update

All systems appear to be operating normally. We will continue to monitor.

Posted Apr 20, 2021 - 17:47 EDT

Monitoring

Auth0 has reported improvements and we are seeing login success. We will continue to monitor.

Posted Apr 20, 2021 - 17:02 EDT

Update

Auth0 continues to investigate the root cause of this issue.

Posted Apr 20, 2021 - 14:44 EDT

Update

We are continuing to work on a fix for this issue.

Posted Apr 20, 2021 - 13:38 EDT

Identified

Auth0 has identified a potential cause and is evaluating solutions.

Posted Apr 20, 2021 - 13:34 EDT

Investigating

Auth0 is reporting a service disruption that is impacting login. We are currently monitoring and investigating.

Posted Apr 20, 2021 - 11:53 EDT

This incident affected: Hakkiri (Web Application) and Auth0 Authentication API.